About
I am a Senior IT Manager in the UK Civil Service with over five years of experience leading ICT strategy, governance, and digital transformation across the public sector. I specialise in translating complex organisational requirements into practical, secure, and scalable technology solutions that improve service delivery, strengthen risk management, and enable senior leaders to make better, evidence-based decisions.
I have built a strong reputation for combining strategic leadership with hands-on technical delivery, with experience spanning service management, enterprise platforms, governance frameworks, supplier management, and bespoke systems development. I am particularly passionate about Generative AI and emerging technologies, and how they can be adopted safely and responsibly to unlock new value across the public sector.
Alongside my professional career, I am actively involved in modernising and improving digital operations in community settings, including voluntary governance and technology leadership roles. This reflects my belief that good technology leadership is not just about systems, but about enabling people, improving outcomes, and delivering sustainable change.
Skills and strengths
Leadership and management: Management Professional (CMI Affiliate) with experience leading ICT functions, managing budgets, shaping ICT strategy, and building collaborative, high-performing teams.
IT Service Management (ITSM): Strong track record implementing and running ITSM frameworks, service support operations, and assurance processes across both public sector and commercial environments.
Governance, risk and compliance: Experienced in ICT governance, risk assessment, policy development, and stakeholder engagement to support accountable decision-making in regulated environments.
Digital transformation: Proven ability to design and deliver bespoke platforms and internal systems that reduce manual and paper-heavy processes, increase automation, and improve user experience.
Technical toolkit: Deep experience across Microsoft 365, Entra ID / Azure, Microsoft Copilot, Fortigate infrastructure, Microsoft Dynamics, and enterprise IT environments.
Software and web development: Strong background in PHP, C#, MySQL, JavaScript, jQuery, HTML5, CSS, and bespoke CMS and web application development, with both commercial and personal project delivery.
Stakeholder and supplier management: Comfortable working with senior leaders, operational teams, and third-party suppliers to align expectations, manage delivery risk, and ensure value for money.
Communication and collaboration: Known as an enthusiastic and motivated leader who can bring people together around change, bridging technical and non-technical audiences effectively.
Courses, certifications and continuous learning
I invest heavily in my own development so I can bring current thinking in leadership, technology, and communication into my work.
Management and leadership: CMI Level 6 Certificate in Professional Management and Leadership Practice (2025–2026), developing advanced capability in strategic leadership, performance management, and organisational change.
Professional recognition: Affiliate of the Chartered Management Institute and Member of the British Computer Society (MBCS), demonstrating commitment to professional standards and ethics.
Communication and government: GCS Advance Certificate for Onboarding (Government Communication Service Academy), strengthening understanding of professional communication in government settings.
University learning: Application Design and Development, Business Intelligence and Data Mining, and 15+ additional modules supporting a broad technical foundation through a BSc in Computing and Information Systems.
Ongoing certifications: A portfolio of 14+ licences and certifications spanning management, communication, and technical domains, supporting a balanced profile as both a leader and technologist.
Experience that delivers impact
Senior IT Manager – UK Civil Service / Public Sector: Leading ICT strategy, IT service management, financial planning, and digital transformation within a highly regulated public sector environment, ensuring alignment with organisational objectives and government standards.
Systems Development Manager & IT Manager – Large Commercial Organisation: Built and led IT operations across multiple sites, delivering bespoke platforms that replaced manual processes and enabled real-time operational and performance insight.
Web Developer – Digital Agency Environment: Designed and delivered commercial websites and a custom CMS, combining technical delivery with a strong understanding of client needs and user experience.
Community and voluntary roles: Founder and President of a university Computer Society, Accredited Electoral Observer, and ongoing digital leadership roles supporting sporting and community organisations, focused on modernisation and improved digital capability.
What I bring to organisations
I bring the combined strengths of a strategic IT leader and a hands-on technologist. I understand architecture, infrastructure, software development, and data-driven decision-making, but I also understand governance, people, and how to make change sustainable.
I thrive in organisations that need someone to take ownership of the IT agenda end-to-end: from vision and roadmaps, through delivery and service improvement, to risk, compliance, and culture. I bring a practical, delivery-focused mindset, with a strong commitment to usability, accountability, value for money, and measurable outcomes.
My approach is grounded in modernisation and continuous improvement. Whether delivering transformation in the Civil Service, improving enterprise service operations, or supporting community organisations with digital strategy, I focus on ensuring technology delivers real operational impact—not just technical change.
